Warranty

12 months of cover, plus your ACL rights.

We build our paddles to last. If a manufacturing defect shows up, we'll make it right.

Our warranty

Kove paddles are warranted against defects in materials and workmanship for 12 months from the date of delivery, when used for normal recreational play. If your paddle has a manufacturing defect in that time, we'll repair it, replace it with the same or an equivalent paddle, or refund it.

This warranty is given by Kove Pickleball. Contact us at hello@kovepickleball.com.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to other rights and remedies you have under the law in relation to the goods. Nothing here limits your rights under the Australian Consumer Law.

What's covered

Delamination — the face separating from the core under normal play
Core failure, such as a crushed core or dead spot that isn't caused by impact damage
Edge guard separation or lifting under normal use
Handle or butt-cap defects, such as a loose handle
Cracks that aren't caused by impact with the court, net posts, fences or other paddles

What isn't covered

Normal wear and tear, including gradual smoothing of the face texture, grip wear, and cosmetic scuffs or scratches
Damage from impact with the court, fences, net posts or another paddle, or from being dropped or thrown
Damage from extreme heat, such as being left in a hot car, or from water immersion
Modifications, including adding weight, removing the edge guard or altering the handle
Commercial hire or rental use

These exclusions apply to our voluntary warranty only. They don't affect your rights under the Australian Consumer Law.

How to make a claim

Email hello@kovepickleball.com with your order number, a short description of the problem and a few clear photos (the whole paddle, the problem area and the edge).
We'll reply within one business day. Many claims can be assessed from photos alone.
If we need to see the paddle, we'll give you the return address and cover the reasonable cost of sending it back to us for a valid claim.
We'll repair, replace or refund, and cover the cost of sending a repaired or replacement paddle to you.

Please keep your order confirmation email as your proof of purchase. Warranty claims are for paddles bought from kovepickleball.com or an authorised Kove stockist.

Last updated 27 September 2026.